There are a number of ways to deal with complaints and negative reviews. Some companies, when presented with an irate customer, will try to placate them with freebies and discounts. Others will try use legal threats and anti-disparagement clauses to get them to hush up – a practice that mercifully became illegal last month. The developers of Ham Radio Deluxe have a novel approach to customer service. When a review of their system appeared on eHam.com, they responded by disabling the customer's legally-purchased software. The customer in question was irate about the labyrinthine steps required to get the software working…
This story continues at The Next Web
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